In the past, I had some problems with incoming calls. Sometimes
I was busy at work or I was on another line or it was in the
middle of the night! I had to repeat the same information hundreds
of times: where a house was located,description, details, etc..
It was making me crazy. So, finally, I made a decision. I did a
research of phone systems available and found a phone system
suitable for me.
Voice mail, when utilized properly, is a huge time saver.
Many questions can be addressed quickly and efficiently through
the exchange of voice mails in less than one minute per call.
When I reach a person directly, however, it takes at least a minute
for the ‘niceties': "Hi, how are you?" "Fine, and you?" "Good, I
got your message, and I've just been so busy, I'm sorry I couldn't
get back to you sooner. But I do have some information for you."
"No problem, I know what you mean.
I've been caught up in a zillion projects myself..." It takes
forever to get down to business in person! And the same problem
repeats itself at the end of the call... "Thanks so much for
your help." "No problem, thank you for calling" "Okay, talk
to you soon."
So here is copy of my Real Estate phone script.
Main greeting phone script
Do you need to get out from your mortgage? Are you tired of the dealing with the rental house or property that you inherited? No equity in the house? Don’t give up and don’t let it go back to the bank. Everyday we buy houses in any condition and price range from people in situations just like yours. Depending on your particular needs, we will make an offer that works best for you, we will handle all the paperwork and everything needed to close on the property. Our goal is to remove your stress by getting new to fastest possible sales. Your phone call is first and most important step to the quick sale of your house. Please remain on a line to answer a few simple questions regarding your property so that our professional buyers can get to work today or to start on you tomorrow. This phone call only takes three minutes. It’s that easy!
Question and Answer phone service.
What is Question and Answer phone service?
It's the phone service where client can answer on series of questions step by step. So you can ask pre recorded questions and after caller answer it he moves on to the next question.
Question and Answer phone script. Q&A Script
1
To begin please speak to spell your full name and the phone number we can reach you at. When finish speaking, press a pound key.
2
If you have an alternate number that you may be contacted such as cell phone or work number, you may give as that telephone number followed by the pound key.
3
Please give us your property address: state, city and a zip code. Also, provide us with a county the house is located. When finish speaking, press the pound key.
4
Please tell us what type of mortgage you have. If it’s a conventional loan, FHA loan, VA loan,. or it’s another type of mortgage.? If you do NOT have any mortgage say “free and clear”. When finish speaking, press a pound key.
5
Are there other mortgages on property? Say “yes” or “no”. What is combined mortgage balance? If you don’t know what is a combined mortgage balance, then simply say I don’t know When finish speaking, press a pound key.
6
What is combined monthly payment on all mortgages? When finish speaking, press a pound key.
7
If the house behind on payments, Please tell us your number of months that you are behind, and when you received foreclosure notice? If none of the above is relevant to you say “not applicable”. When finish speaking, press a pound key.
8
Please tell us more about your particular situation. For instance what caused you to fall behind and has your situation changed since first you fell behind? Please include any other information that you feel will be helpful. Please speak after the tone. When finish speaking, press the pound key.
Thank you for providing us with your information. We look forward to talk to you soon so we can assist you. Good buy.
I hope this will make you life easier.
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